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Shipping and Delivery

Shipping Policy 

At Zigma, we provide users with 7*12 hours of emergency treatment, which can be learned in detail through the online customer service of Zigma APP. (Weekends or holidays, message reply may be delayed). Under normal circumstances, all purchased items will be delivered to the destination for free within 3 to 7 working days.

 

Shipping Carrier

Zigma randomly selects FedEx, UPS, DHL, and USPS for shipment.

 

Processing Orders

Orders are processed within 24 hours and are shipped out as soon as possible.

 

Shipping

Free standard shipping is included on all orders and is guaranteed to arrive within 2 to 7 business days. Military APO/FPO addresses and P.O. Boxes may require additional time for delivery. Packages over 4 lbs are not deliverable.

 

Shipping Area

At present, Zigma provides the delivery service of the Robot Vacuum Cleaner Spark-980 and the Air Purifier Aerio-360 to Europe and the United Kingdom. For customers in the United Kingdom, we will give away additional adapters separately; And provide the delivery of the air purifier Aerio-360 to American users Service, the Robot Vacuum Cleaner does not support delivery to the U.S. for the time being, please follow the official Zigma information for follow-up updates.

 

Undeliverable Packages

Most of our carriers make three attempts to deliver a package. After three delivery attempts, the package will be returned to Zigma as an undeliverable package. In the event that this occurs, please contact us at support@zigma.co to make arrangements for reshipment.

 

Canceled Orders

We make every attempt to process orders as quickly as possible. Therefore, you should notify our customer service to cancel orders before 02:00 PM (PST) on the same day the order was placed by contacting support@zigma.co. Make sure to include your order number when requesting an order cancellation.

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