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Shipping and Delivery

Sep 04, 2020 Posted by: ZIGMA HOME

Shipping Policy

At Zigma, we provide users with 7*12 hours of emergency treatment, which can be learned in detail through the online customer service of Zigma APP. (Weekends or holidays, message reply may be delayed). Normally, all purchased items will be delivered to the destination for free within 2 to 7 working days.

1. Freight Company

Zigma randomly selects FedEx, UPS, DHL and USPS for transportation.

2. Processing the Order

The order will be processed within 24 hours of the working day and shipped as soon as possible.

3. Delivery Date

(1) The US, UK, Europe : Free delivery from Zigma overseas warehouses, and it is expected to be delivered to customer addresses within 2 to 7 working days.

(2) Other countries/regions (except the US,UK, Europe): Delivery from warehouses in China includes certain free delivery standards. The delivery time depends on the actual situation. For specific details, please contact Zigma customer service.

(3) Military APO/FPO addresses and post office boxes may take more time to be delivered.

(4) Packages over 4 pounds cannot be delivered.

4. Shipping Area

Currently, Zigma provides delivery services for the robot vacuum cleaner Spark-980 and air purifier Aero-300 to Europe and the UK. For customers in the United Kingdom, we will supplement additional adapters separately; and provide delivery services for the air purifier Aero-300 to American users. The robot vacuum cleaner does not support delivery to the United States temporarily. Please follow the official Zigma information for subsequent updates.

5. Packages that Cannot be Delivered

Most of our carriers have tried to deliver the package three times. After three delivery attempts, the package returned the undeliverable package to Zigma. If this happens, please contact us at support@zigma.co to arrange a replacement.

6. Cancelled Orders

We will make every effort to process the order as soon as possible. Therefore, you should notify our customer service before 02:00 (PST) on the day of placing the order to cancel the order by contacting support@zigma.co. Please make sure to include your order number when requesting cancellation.