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  • Fix side brushes error
    January 15, 2021

    Fix side brushes error

    Dear customer,If your Spark 980 side brush stuck(does not rotation) during the normal cleaning processes(exclude on carpet). Please contact us as soon as possible, our aftersale services will help you to fix this problem.You can contact us via Live Chat...

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  • Robot problem
    July 31, 2020

    Robot problem

    1.The laser head is blocked/stuckCheck if the laser head of the equipment is covered and clean it in timeGently press the laser headFully charge the robot before cleaning If it is not resolved, please contact online customer service to replace...

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  • Accessories problem
    July 31, 2020

    Accessories problem

    1. The water tank is not installed  1.1 Assemble the side cover of the water tank: press the side cover firmly and fix it in the position shown in the figure below  1.2 Close the side cover of the water...

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  • Charging problem
    July 31, 2020

    Charging problem

    1.Why can't my robot find a charging pile? Please confirm: 1.Whether the charging station is powered on 2.The robot works from the charging post 3.Do not place the charging post near a large mirror 4.Do not block by obstacles within...

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