Normal issues

Correct placement of the charging stand

Posted by Jones Qin on

Correct placement of the charging stand

1. Place the charging stand as close to the wall as possible (select a spacious area and avoid placing it behind the door)2. Don't have obstacles or mirrors around 2 meters, it will be re-planned when cleaning next timeThis will solve the situation where a charging station cannot be found and scanning is missing in certain Chengdu.

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"Instructions for sweepers and carpets"

Posted by Jones Qin on

"Instructions for sweepers and carpets"

If you have a carpet at home:1. The carpet was too dark. Vertical robots sensed it and thought it was a cliff. If the dark carpet is cleaned over a large area, you can temporarily cover the sensor. You can ask customer service for specific actions.2. Avoid fuzzing the wheels of the device.3. Pay close attention to the carpet and floor.4. Pay attention to the thickness of the carpet.5. Unresolved issues, please continue to contact online customer service.

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"Dust box, water tank failure"

Posted by Jones Qin on

"Dust box, water tank failure"

If you encounter problems: Dust box, water tank malfunction1. First check whether the dust box or water tank is installed correctly.2. After checking the installation, wipe the metal plate of the dust box or water tank.3. Wipe the metal contacts on the device, and then check if the compression can rebound normally.4. If you cannot rebound, please seek customer service help immediately.

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"the laser head is stuck"

Posted by Jones Qin on

"the laser head is stuck"

If your device encounters an error: the laser head is stuck 1. Check if the laser head is blocked and cleaned2.Press the laser head lightly3.Central roller brush for cleaning equipment4. After completing the above steps, please fully charge the robot and perform the next cleaning5. If this error has not been resolved, it is best to contact customer service to resolve the issue.

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